The ruggedly handsome and dashing Mr. Yendall was very polite and very professional. He inspected the outside of our house and inside our attic. He was able determine where the animal was likely entering and exiting. He took pictures. He explained the habits of the animals. He explained the services we would be provided and for how long. In our case, trapping and determent. And, I liked that he had the technology to take payment immediately.